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tuff shed Support Ticket - No help in sales

tuff shed Support Ticket

No help in sales

Created By: Swiminthedeep's Picture Swiminthedeep Last Reply: Swiminthedeep's Picture Swiminthedeep
Priority Level: [High] Status: [Open]
Created: 5 months ago Last Updated: 4 months ago
Department: General Replies: 0

You would think sales is where a company would succeed and then let you down later in customer service. Tuff shed has been a disappointment from the get go. I originally visited Home Depot, Plano, tx. and tried to order my shed there due to 2 sales incentives. The Home Depot staff, with the tuff shed rep, Aaron Avilia, standing there referred me to the tuff shed website to get the shed I wanted (garden hutch) & to call the warehouse to get the sale pricing. I walked out with a Home Depot/ tuff shed brochure & a business card from the tuff shed area sales manager. I went online, got a quote on the shed & waited... made a phone call, to the warehouse # 972-764-1505 later that night. Left a voice mail & waited 3 more weeks. I then Contacted Home Depot by email, who said it wasn't their issue because the shed I wanted wasn't on their website. I needed to call tuff shed directly. Finally got a call from a local tuff shed rep, who gave me a credit due to the run around between them & Home Depot . I sent another email to the tuff shed rep, Shaniqua in Lewisville telling her I'm ready to buy. Still no call. I don't like the online reviews. But I can't find this type of shed anywhere else. I would move on to another builder if I could. Tuffshed has terrible sales staff & obviously poor customer service.


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