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tuff shed Complaint - Terrible Customer Service! - Tuff Shed
tuff shed Complaint

tuff shed Complaint


Terrible Customer Service! - Tuff Shed

I purchased a Tuff shed back in August. Everything went great right up to the start of the install. Tough Shed supposedly had someone come out to inspect the install, but I don%u2019t think that happened. Morning of, the installers are telling my brother they cannot install the shed where we discussed. My brother had to trim some of the tree in order for them to install the shed in the back yard. It would have been nice to be informed prior to the installers coming to the house. At the end of the day the installers were not done installing and had to come back the next day. I asked Gustavo if I could start moving items in because I had a few friends coming over to help on Saturday. He told me no, because the city has to come and inspect the shed empty. I was NEVER informed by my sales rep that there would have to be a city inspection. My sales rep called me on Monday morning, Labor day to ask me how the install went. I told him the truth. The install was fine, but he lied to me! He said he would have Jason call me Tuesday morning. I gave Jason until ten in the morning before I called and left a message. At 3:00 PM. I still had not heard from him. I decided to call again and he answered the phone. Told me that he was to busy to call me back and it wasn%u2019t the end of the day yet. I preceded to tell him the lies that were told me. He didn%u2019t care. He said he would have Greg the manager call me. Once again, no phone calls! Once I finally got a hold of Greg it was still the same attitude. There is nothing they can do and they don%u2019t care. They had the sale and they were going to receive their commission. I called the corporate office and also returned phone calls to the accounting department because NO ONE would communicate. Once again, I did eventually talk to an accounting person and she told me she would not send me to collections until they knew the inspection had happened. Never received another phone call and was then sent to collections. The corporate office told me that someone would call and of course they never did! Of course when the city inspector finally did come Tuff Shed did not have the paperwork in the shed and Jason had to print it off and bring the paperwork out. Which once again delayed the inspection. I still to this day do not know if my shed has been inspected by the city. I was on a time frame because I was moving items from a garage into the shed. The house was being sold and I had to get the items move. Because of Tuff Shed I had to rent a storage unit to put the items into. If they would have been honest and told me everything to being with I probably would have not have bought the shed because I didn%u2019t have much time. But they wanted the sale and didn%u2019t care about the lies and how they treat their customers to get the sale. Now, I am receiving collection notices. This is a terrible company which I will never use again. This is the third shed my family has purchased from Tuff Shed! I am very disappointed in the way this company handles any issues from top to bottom.

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