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tuff shed Complaint - Poor Products and Poor Customer Service !!!
tuff shed Complaint

tuff shed Complaint

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Poor Products and Poor Customer Service !!!


Their buildings are substandard, they have incompetent installers, zero warranty after the sale and the management as well as the Corporate Headquarters have no idea how to treat the customer.

They are more concerned with the sale of the storage building and once you have signed the paperwork you can just about forget any warranty issues that you will have because they will completely forget that you exist.

They are using a product from the 70%u2019s and 80%u2019s that already has been proven that it will not work in the southern states or where there%u2019s a lot of rain or moisture, many homes used this same product and they were sued plus they had to reimburse the consumer for this.

Their roof shingles fall off all the time and when you call them they always say the same thing %u201Cwe don%u2019t have issues with shingle%u201D but if you look really close you can see why, they did not adjust the air on their nail gun and the nails are driven too far.

This product expands and falls apart due to the rain and moisture and this is FAIR to the buyer ??

I truly believe that the best way for anyone to go is with a steel building and from the ones that I have looked at, they are much better in overall quality and the price is much cheaper.

Buy elsewhere and be a happier customer.


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Comments


itsmenotu says: (6 years ago)
 0
Since the warranty is long over or should I say the owner of Tuff Shed in San Antonio stated it was over sooner than its 7 year guarantee plus when I contacted Tuff Shed Corporate Office at (303) 753-8833 and explained my issues throughout the warranty period and sent them pictures, they did nothing at all.

I have the right to voice my opinion for the amount that I paid for this product and the way that I was treated, I would never recommend Tuff Shed to anyone at all plus I dont need to post this twice as you did!!

The only reason that you want to resolve any issues at this time is because I felt the need to post my opinion of Tuff Shed and the way that I was treated plus I was advised by my friend that is an attorney to not allow you on my property at this stage because of the many liability reasons that I could be facing and I trust him.



buytuff says: (6 years ago)
 0
Customer service is a priority at TUFF SHED, and we strive to give customers an outstanding experience with us. We like to think we do a darn good job in this area, as 99% of the customers we survey tell us they would refer their family and friends to TUFF SHED. In the same light, we also strive to provide our customers with products of lasting and outstanding value. In fact, our buildings are built with many of the same materials as most houses, including those southern states that you mention...where we install buildings for thousands of happy customers every year. On the warranty front, if you have an issue with a TUFF SHED building that needs warranty service, please email me at customerscare@tuffshed.com so I can do my best to resolve any issues.





buytuff says: (6 years ago)
 0
Customer service is a priority at TUFF SHED, and we strive to give customers an outstanding experience with us. We like to think we do a darn good job in this area, as 99% of the customers we survey tell us they would refer their family and friends to TUFF SHED. In the same light, we also strive to provide our customers with products of lasting and outstanding value. In fact, our buildings are built with many of the same materials as most houses, including those southern states that you mention...where we install buildings for thousands of happy customers every year. On the warranty front, if you have an issue with a TUFF SHED building that needs warranty service, please email me at customerscare@tuffshed.com so I can do my best to resolve any issues.






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