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tuff shed Reviews

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  • Tuff Shed

    I was told you would call me to verify the time and I would have the opportunity to reschedule if I needed to. This...did not occur...and the site was not ready for the shed. You want to charge my 15% you can keep your shed and lose my business. I told your company upfront that I was not sure of the installation date. They lady said it would not be an issue. Well...she was wrong and I am very unhappy. I will find someone who wants my 6k for a shed. terrible customer service and you lie. More...
    (Home Improvement)
  • Tuff Shed has horrific customer service

    I am working on a large project on my home and bought and paid for the shed ahead of time. I asked that they call me because I did not know exactly when I wanted the shed setup due to construction timelines. At the time the person said it was no problem. When they called they informed me that I had to call them and they would be charging me a 15% restocking fee. WOW! I asked them to check the notes. I now plan on canceling the order since I have to pay the 15% fee no matter what. They have horrific customer service and I WILL NOT DO business with an organization that does not keep... More...
    (Home Improvement)
    BearDogg's Picture   BearDogg    1 Comments   Comments
  • No help in sales

    You would think sales is where a company would succeed and then let you down later in customer service. Tuff shed has been a disappointment from the get go. I originally visited Home Depot, Plano, tx. and tried to order my shed there due to 2 sales incentives. The Home Depot staff, with the tuff shed rep, Aaron Avilia, standing there referred me to the tuff shed website to get the shed I wanted (garden hutch) & to call the warehouse to get the sale pricing. I walked out with a Home Depot/ tuff shed brochure & a business card from the tuff shed area sales manager. I went online,... More...
    (Home Improvement)
  • Trusses

    After waiting over a month, the installers showed up 1 1/2 hrs late. Then they unloaded the shed, and started assembly, when they got to the roof trusses, they discovered they had the WRONG TRUSSES?? Don't you have any quality control when shipping orders?? When will they get the right trusses and reurn to complete this job. UNACCEPTABLE More...
    (Delivery Services)
  • Tuff shed good job

    I was a liitle leary to buy a tuff shed. I went to the store in Lisle IL. and talk to Eric. He showed me tuff shed products, he knows his product. The more I talked to him the more comfortable I was. He did not care how many times I called him for questions. I ordered a shed from him. On a Thursday when I was to have my delivery and installion. That morning Frank from Franklin Park called. He informed e the installers dad passed away. He apologizedthat he had to reschedule. He worked with me extremely well. He got me scheduled for the next Monday. The install was on time. Mike and his... More...
    (Home Improvement)
    RG1492's Picture   RG1492    0 Comments   Comments
  • Terrible Customer Service!

    I purchased a Tuff shed back in August. Everything went great right up to the start of the install. Tough Shed supposedly had someone come out to inspect the install, but I don%u2019t think that happened. Morning of, the installers are telling my brother they cannot install the shed where we discussed. My brother had to trim some of the tree in order for them to install the shed in the back yard. It would have been nice to be informed prior to the installers coming to the house. At the end of the day the installers were not done installing and had to come back the next day. I asked... More...
    (Shopping, Chain Stores)
    Jacqs2202's Picture   Jacqs2202    0 Comments   Comments
  • Tuff shed bad from the beginning

    When we first had the workers come out they were 2 hours late along with the next 3 days they came out. They were never here the time specified. Then when they got to the roof it was raining and when questioned about the roofing in the rain we were informed that's done all the time. Now the building is done and there are numerous problems with it. We have contacted the company many times and finally had the heads of the departments come out today. They all agreed it was acceptable work. We have several pictures of the problems. When asked what would be done we were told we are... More...
    (Home Improvement)
    IloveTim's Picture   IloveTim    2 Comments   Comments
  • Tuff Shed experience a disaster from get-go

    I wanted to order a tuff shed from Home Depot for my back yard. After leaving three messages on my local reps voicemail, I called Home Depot who was able to help me order the shed, and told me it would be installed on a day I needed it installed. I never did recieve a receipt. The person from Home Depot typed in my email address incorrectly and they have no way to correct it. Then I was called the next week by someone from Tuff Shed to tell me it would be installed a month later! I told her I needed it the day I was promised as I had people moving in with me and she challenged me about... More...
    (Home Improvement)
    carussum's Picture   carussum    1 Comments   Comments
  • TUff Shed not taking down old shed and putting up new one

    I wish I had seen thie web page before I bought my shed. I bought the shed 7/6/15 but I cancel it because I thought the sale man was rude . Well he called me back so the following week I reordered the shed. They were suppose to take down my old shed and replace with a new one. Finally Aug 21 2015 they said they will bring out the new shed. Well the delivery men thought they were just putting up a shed they didn't know they were taking one down. So they put the shed on the grass behind my garage and left saying someone will call me when they will be back. well I called... More...
    (Home Improvement)
    Rosietoes63's Picture   Rosietoes63    0 Comments   Comments
  • Tuff Shed through Home Depot

    I wouldnt purchased anything from Tuff Shed ever again. This is the worst fu&^%&& company i have ever dealt with. To start they dropped the wall against my chain link fense and caused a hole in the back wall. They wanted to repair it by putting plastic wood in the hole. Then they put up roof rafters that were not the right pitch and like idiots nailed them anyway. They had to take them off and replace with the proper pitch rafters. then the wrong shingle color not once but twice before they got the color i ordered and now the roof has holes in the decking like its been... More...
    (Home Improvement)
    Mikelilburn's Picture   Mikelilburn    0 Comments   Comments
  • Tuff Shed-Pretty but very bad quaility

    I bought a Tuff Shed 10 x 12 in Spring Texas and within about 2 years I had to call them to make repairs on exterior rotted boards. They came and fixed it since it was under warranty but they are now all rotted again and now the roof around the edges have falling, rotting boards and of course the warranty has expired. When I called to see if they would make it right, they simply told me that I could hire their contractors at $125.00 an hour plus supplies and they would fix it. It's funny because when you call their 800 number and your on hold, they have a commercial playing that says... More...
    (Home Improvement)
    kimqc's Picture   kimqc    1 Comments   Comments
  • Tuff Shed - Buyer Beware

    We were about to order a 24' by 48' barn from Tuff Shed Escondido - we were finalizing the paperwork/contract (which had constant mistakes), when we were told that the installation, amounting to nearly $4000, was not included in the price (even though we were told at our initial meeting the installation was included). And, we were told at the 11th hour that the $800 in credits they said we had, were now reduced. We have cancelled our transaction. We feel uncomfortable in using this company for a large project. If we were buying a small shed it may be ok, But they seem... More...
    (Home Improvement)
    moran77's Picture   moran77    0 Comments   Comments
  • Car Garage

    Tuff Shed follow State of Florida law when their Notary Public failed to witness my signature and look at my identification as required by law to obtain a Polk County buildering permit for a 20ftx20ft garage. The sales representative did not explain that a concrete slab & footer would be required at an additional cost of $4,000 and I feel that I was blind sided by this extra cost. More...
    (Home Improvement)
    Darkelf1970's Picture   Darkelf1970    0 Comments   Comments
  • Tuff Shed has costs me lots of wasted time and money

    Tuff Shed initially concluded that putting a shed on my property was not going to be an issue even after they measured and saw how unlevel the ground was. Their contractors didn't even show up with the right materials to support the floor of the shed. Their foreman, even had the audacity to use my own concrete blocks on my property without my permission to put underneath to try and "support" the floor. After I returned home after work, I found that their work was very sloppy with many serious mistakes. They didnt even secure one of the walls down to the floor and it had a... More...
    Tracklin's Picture   Tracklin    0 Comments   Comments

    Twelve years ago, I purchased a Tuff Shed, Incorporated garage which was to be installed in Mendocino County, California. There was a one year delay because the corporation was based in Colorado and did not comprehend that only a California civil engineer could provide the engineering specifications for a garage. Essentially, the garage provided by Tuff Shed, Incorporated, is composed of the framing, siding, and roofing. I had to hire third party contractors for the concrete foundation and the concrete footing, and for the electrical work, the garage door opener, the... More...
    (Home Improvement)
    TrentJason's Picture   TrentJason    0 Comments   Comments
  • Modesto anyone?

    I read all the reviews for Tuff-Shed residential. It appears that depending on the state, or the region of the Tuff-shed company or Home depot. I think it is where you buy from, having said that. Is there anyone from Modesto Ca that has had problems with Tuff-shed? I am planning on moving into a mobile home park with no storage yet a space to put one. Tuff Shed Modesto Ca...Good or Bad. Help please More...
    (Home Improvement)
    skywatcher002's Picture   skywatcher002    0 Comments   Comments
  • Anything for a sale!

    I rented a house and bought a Tuff Shed unit from the Ontario location in 2008. "Bud" even came over during the installation as he knew I was renting and if I moved I would have to move the unit. He said no problem $400 to move the unit. It was a deal breaker since I didn't own the property. So now I have to move so I called the Ontario location up and sure enough "Bud" was still there. Now it's $1700 to move it!! It only cost $2700. to buy it! He says he would have never said that and that wasn't true. I even wrote it in my notes when I bought it... More...
    Geezak's Picture   Geezak    2 Comments   Comments
  • Tuff Shed's Customer Service Is Not Very Good!

    My husband and I made the decision and ordered a 10X12 Tuff shed, with paint match through Home Depot, Keizer, Oregon. The paint match was WRONG! It came a striking Dark navy blue color, when our home is a soft blue grey color. Home Depot provided us with additional 3 gallons of paint without a beat! That was their mistake, and they treated us Right. The trim on the doors did not line up, so the contractor had to reposition the trim on one of the two doors so that they would at least match. This left an unsightly goober where the board was taken off and reattached. The insides... More...
    (Home Improvement)
    matlock46's Picture   matlock46    1 Comments   Comments
  • Tuff Shed's bait and switch sales

    An add on Craig's List selling a 12 X16 fully loaded shed at the Carson/Gardernerville Home Depot was for sale for $2600.00 and the roof would be "removed" and customer would have to move. Well their idea of "removed" was to tear it apart and the customer would have to buy all roofing materials to rebuilt it back to the sale condition at Home Depot. When we didn't want to do that they tried to sell us a smaller shed for the same amount of money without all the extras...then told us they have someone else that will buy it for that amount and move it for them... More...
    (Shopping, Chain Stores)
    tholt's Picture   tholt    0 Comments   Comments
  • Terrible customer service

    Tuff Shed installed our shed about a month ago. A day later we noticed that the door was not locking or latching properly. We are supposed to have a 1 year warranty. We have called and set up 2 appointments for service TWICE and both times nobody showed up, and when we called back to follow up they said they didn't show us as scheduled for service that day. STILL trying to get our 1200 dollar shed fixed correctly!!! More...
    (Home Improvement)
    jade0rade's Picture   jade0rade    1 Comments   Comments
  • Home Depot bad install

    I have owned my tuff shed for a year this is the problems I have encountered. The doors leaked badly and filled the shed up with water every time it rained. When I called customer no service to come out and size up the problem it took 7 phone calls before they would finally come out. Six different appointments of which they were a no show and never called me about the no shows. I had to call them back to reschedule them each time for another appointment no show. A lot of wasting my time and the aggravation of the recall of which I had to explain my problem every time I called. Long story... More...
    (Home Improvement)
    Preston's Picture   Preston    1 Comments   Comments
  • Best Shed I have ever bought

    I have been in manufacturing / production for over 30 years and I can say that the 8'x14' shed I bought is without a doubt great quality. As a matter of fact I couldn't be more happier with the product and the service I got; from customer sevice to installers to delivery commitment. You all are a first class act One of the deciding factors for going Tuff Shed was the metal sub frame which I highly recommend to anyone that is thinking of a shed. I want to thank you all for the shed. You all exceeded my expectations and did a superlative job. More...
    (Home Improvement)
    SMarcus's Picture   SMarcus    2 Comments   Comments
  • below par material and their answer to everything it meets our standards

    I bought a tuff shed and not satisfied at all. From the ground to the floor of my tuff shed is 13" tall. This may not seem very high to some but for older people like me and having bad knees this takes a lot out of you. I called Tuff Shed up and they came out and the answered I got was it's withing their standards. I would like a copy of these standards because they were not explained to me. I was told the height couldn't be more the 4". Mine is 6" from the ground to the bottom of their steel beam. Then add th width of the beam to that and my total height is... More...
    (Home Improvement)
    johnpet's Picture   johnpet    0 Comments   Comments

    Central Valley Customers BEWARE!!! I cancelled my order with the Tuff Shed located here in Fresno, CA. My sales rep Jeff was awful, 45 minutes late at our initial appointment didn't even call to let me know. Turned in all paperwork and didn't hear from anyone for a week!! I called to find out what was going on with my order,nobody at the Fresno office could help, I had to wait for Jeff to return my call a day later. When he did call his attitude was sh_tty , he was not helpful and never attempted to make it right. These guys are LAZY!! Since the product pretty much sells itself... More...
    (Home Improvement)
    Johnny6's Picture   Johnny6    0 Comments   Comments
  • Tuff Shed - Don't waste your money

    Don't buy a Tuff Shed. Sub par materials and installers who are more worried about a quick install than doing the job right. My shed is less than 5 years old and the exterior is rotting off. Installer counter sunk all nails and compromised the integrity of the siding. Tuff Shed says that I should have caulked every hole even though we put two heavy coats of paint on the building. They used to have offices in Jacksonville, Florida and Orlando which no longer exist. I guess their lack of customer service and refusal to stand behind their products is catching up to them. The siding... More...
    jpludvigsen's Picture   jpludvigsen    0 Comments   Comments
  • Poor Products and Poor Customer Service !!!

    Their buildings are substandard, they have incompetent installers, zero warranty after the sale and the management as well as the Corporate Headquarters have no idea how to treat the customer. They are more concerned with the sale of the storage building and once you have signed the paperwork you can just about forget any warranty issues that you will have because they will completely forget that you exist. They are using a product from the 70%u2019s and 80%u2019s that already has been proven that it will not work in the southern states or where there%u2019s a lot of rain or moisture,... More...
    (Home Improvement)
    itsmenotu's Picture   itsmenotu    5 Comments   Comments
  • follow up customer service

    Last year we bought a Tuff Shed for storage. I am totally satisfied with the product. It is attractive and substantial. I am very impressed with the customer service in the Sacramento area. I have called twice and dealt with Ray. The first time was the door latch wasn't closing correctly. The next day someone was out to repair the latch. The second time was much more involved. We were repairing the sprinkler system and the gardener found that a foundation block was on top of a sprinkler. Once the sprinklers were running, the water pressure would undermine the block. I called Ray... More...
    (Home Improvement)
    darrde's Picture   darrde    0 Comments   Comments
  • Love the shed!

    Love my new Pro Tall- Tuff Shed. Built like a fortress. Installers were very good. Like any bulding project, do your homework and know what your getting. Biggest problems start when installers get the wrong materials from factory...Tuff Shed needs check outgoing orders better. Tuff Sheds are the best sheds out there. More...
    (Home Improvement)
    jms77's Picture   jms77    1 Comments   Comments
  • storage shed

    Bought shelfing - Put in wrong.Paid to have shed painted-unpaintd areas - skined areas on sideing - Sideing dented on corner of shed by installer. roof sheeting left with large gap at peak of roof. Jim with tuff shed ( Production foreman touched up paint somewhat.offered no help on shelves. offered to hide imperfections in roof sheeting with a piece of 2x4. and because i did not wish to have thier mistake covered up with a piece of lumber. Jim said i would not work with tuff shed. and it meet tuff shed's standards. More...
    (Home Improvement)
    chev's Picture   chev    0 Comments   Comments
  • Nice attention to detail

    We just had a shed built in Nevada County California. The building dept is pretty picky and tough to deal with. The Tuff Shed team handled working with the county. Now it's built and I'm very happy. The builders were very nice, they were quick, and very detail oriented. I'm a hard to please gal and they exceeded my expectations. I'd recommend them. Only complaint is about GE credit. I guess Tuff Shed uses another better company than GE now for credit - but they didn't have that as a choice when I bought my building. But I am happy overall. More...
    (Home Improvement)
    wendylakesac's Picture   wendylakesac    0 Comments   Comments
  • Tuff Shed customized and made me happy

    We went to one of the Tuff Shed factory stores and worked with a nice salesman named Dennis. He seemed to honestly care about what we were trying to build and our HOA is very strict. Dennis did the research, found a good solution and Tuff Shed was able to custom build a beautiful storage building that met our height restriction from our HOA, matched our shingles on our house and even matched the siding on our house. I'm so happy with the quality of our new building More...
    (Home Improvement)
    raymo1313's Picture   raymo1313    3 Comments   Comments
  • Do Not Bother with them

    The guys building were ok... But Prefab Measurements were all wrong... Also they were 2 guys short. Thank god the neighbors didn't call the cops at 4am when they were STILL building cause they said they "wouldnt have jobs if they didnt finish"!! Dont know about you, but i dont build in the dark its kinda hard to see the workmanship. They had to come back a week later and fix problems and also have to come back 2 weeks later to see what else is wrong... I only have 2 years building experience and i could have done better stick build than a prefab job they... More...
    (Home Improvement)
    ConsumorLoss's Picture   ConsumorLoss    0 Comments   Comments
  • Very Happy Indeed

    It seems that so many of these "review" websites only capture the negative customers. I could not have been happier with my building. I had a shed installed in Portland, OR. I met with a salesperson - excellent. The prices were fair - but there was a nice discount. They're built like a tank. Installers were fast, friendly, and professional. One of the installers even cleaned up after my dog. Way to go More...
    (Home Improvement)
  • Buyers beware

    I couldn't agree more with the complaints I've read. I contacted Tuff Shed thru an online inquiry and started talking with them over a year ago about a garage we wanted built. I quickly found out, the sales person is only there to answer your calls, otherwise they provide NO service, NO follow-up, NO value, nothing. The sales guy came out to give a quote back in the summer of '08 and that was the last I heard from him. We were both busy starting new jobs and didn't have time to chase down the sales guy to close the sale for him. So a year passed and our need for... More...
    (Real Estate, Brokers, Mortgages)
    tuffshed's Picture   tuffshed    1 Comments   Comments
  • Tuff Shed Ranch Cabin

    We had a Tuff Shed Ranch Cabin built in Louisiana. The structural work was excellent, but the roof and painting was terrible! They even left the job a week before they were suppose to, to take a BREAK! We had to keep calling them to come back and finish the job. We only hope we don't have any issues with the roof when it rains. Would recommend the floor plans, but NOT the builders in the southwest Louisiana area. More...
    (Real Estate, Brokers, Mortgages)
    davetonya's Picture   davetonya    0 Comments   Comments
  • Tuff Shed terrible customer service

    Tuff Shed arrived without vents. I had paid deposit only- would not pay balance until vent were installed. This took 4 weeks and 10 calls. Lots of infighting as to who's fault it was that the vents were not installed and who's account was going to be charged. Finally called district office. Truck arrived more than an hour past arranged time. District manager, Bob, was rude and yelled at me. This is Tufff Shed in Anaheim , CA. DON'T BUY TUFF SHED. Customer service is terrible. More...
    (Real Estate, Brokers, Mortgages)
    SueSlusser's Picture   SueSlusser    3 Comments   Comments
  • Tuff Sh**?

    Glad i didnt get a Tough Shed! Guy calls me at 10am on the day of the delivery and tells me the only builder is sick you have to wait another week. It has been 3 weeks already! In these times companies need to do better for customers no resolution except you will have to wait?? I am going to cancel this sucker and will try another company that is eager to have my business. More...
    (Real Estate, Brokers, Mortgages)
    depot's Picture   depot    1 Comments   Comments

    TUFF SHED ON ORANGE GROVE AVE IN NORTH HIGHLANDS BLOWS I bought a 12X18 high barn tuff shed and was totally disgusted with what I recieved.. the lumber on the rafters was sub standard as was the craftsmanship .. on 1 seam where 2 pieces of exteriour sheeting were nailed together it had over 72 nails within a 6' run , it was like a bunch of crack monkeys assembeled it.. the salesman called when all was done and I told him of my displeasure and he was apathetic. then he tryed to stick me with a $650.00 or so "final inspection" bill... My shed cost over 10 grand ($2,500... More...
    (Real Estate, Brokers, Mortgages)
    Jim's Picture   Jim    9 Comments   Comments


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